We hope your tenancy will be problem free and try to put everything in place at the start to make this possible; however we realize that problems can and do occur and we aim to resolve these as quickly and efficiently as possible!

Repairs & Maintenance
With a steady growth in the company’s size, Olympia Estates prides on not having lost its one to one relationships with all clients and appreciate that their needs and necessities are of utmost importance. The company therefore introduced a dedicated Maintenance Department / Team to the organisation to ensure that every ones needs are attended to as soon as possible.

Repairs, maintenance and property inspections will need to be carried out during your tenancy. We will always give you advance notice of any times when we need access to the property and try to arrange this when you are present, if possible. We have a qualified and experienced team of tradesmen available to carry out repairs and maintenance for us when we need them.

Health and Safety Guidelines
All rental homes must comply with health and safety standards and landlords have a legal obligation to ensure the safety of their tenants. Olympia Estates  requires copies of all health and safety certificates and information from the landlord and can arrange for these to be carried out if necessary. Each property must;

• Have a gas safety certificate for every appliance in the property. This must be carried out by a Corgi registered gas engineer and renewed every year.
• Ensure that any work carried out on gas appliances is done so by a qualified Corgi registered engineer.
• Ensure all electrical equipment in the property is safe, we recommend that landlords acquire an electrical certificate as proof of the equipments safety even thought this is not a legal requirement.
• Ensure any furniture in the property meets the appropriate fire standards.

Deposits
It is now a legal requirement for your deposits to be held in a Tenancy Deposit Scheme, sanctioned by the government, Olympia Estates uses The Insurance-based Tenancy Deposit Scheme (www.mydeposits.co.uk)._ This means that your deposit is protected, it will be returned to you promptly at the end of your tenancy, if there are no issues regarding repairs, and within strict timescales. If there are issues regarding repairs an independent case examiner will deal with the problem quickly to resolve it and pay out the deposit without delay. 

Ending your tenancy
It is important that you end your tenancy properly if you are thinking of moving. The first step to ending a tenancy really starts with the agreement you sign when you first take the property. This will include the terms relating to how much notice you or the landlord need to give in order to end the agreement and it is important that you read through this carefully before you sign it. We can advise you on the process of ending your tenancy and, if required, assist you in finding your new home.